RETURNS & EXCHANGES

If you are not completely satisfied with your order, we can happily exchange the item or offer store credit within the first 14 days.

To return an item, please email us at catorijewellery@outlook.com with your order number and your preference for returns. Once the return has been confirmed by us, please return your item within 14 days of contact via tracked courier.

Items must be returned unworn and in their original packaging. Items returned in unsatisfactory condition or lost in the mailing process will not be accepted and responsibility will be held by the customer. Once we receive the returned item(s), we will inspect them and process your exchange/store credit within 48 hours.

 

IMPORTANT INFORMATION

We cannot accept any returns on earrings for hygiene purposes. Please choose carefully. 

We are not responsible for the cost of shipping on returns.